At Giano Route, your satisfaction is important to us. Please review our return and refund guidelines carefully.
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Payment Method
We offer cash on delivery (COD) only. Payment is made upon receipt of your order. -
Return Eligibility
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery to initiate a return. -
Return Process
To request a return, contact our support team with your order details and reason for return. Items must be returned in their original condition and packaging. -
Refunds
After we receive and inspect the returned item, we will process a refund. Refunds will be issued through the same payment method used during delivery, which is cash on delivery; therefore, refunds will be arranged as a direct cash reimbursement or store credit depending on the situation. Our team will provide details during the return process. -
Non-Returnable Items
Items that are used, damaged due to customer negligence, or missing original packaging are not eligible for return or refund. -
Return Shipping Costs
Return shipping costs will be borne by the customer unless the return is due to our error. -
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
If you have any questions about returns or refunds, please contact us at [email protected].