At Giano Route, your satisfaction is important to us. Please review our return and refund guidelines carefully.

  1. Payment Method
    We offer cash on delivery (COD) only. Payment is made upon receipt of your order.

  2. Return Eligibility
    If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery to initiate a return.

  3. Return Process
    To request a return, contact our support team with your order details and reason for return. Items must be returned in their original condition and packaging.

  4. Refunds
    After we receive and inspect the returned item, we will process a refund. Refunds will be issued through the same payment method used during delivery, which is cash on delivery; therefore, refunds will be arranged as a direct cash reimbursement or store credit depending on the situation. Our team will provide details during the return process.

  5. Non-Returnable Items
    Items that are used, damaged due to customer negligence, or missing original packaging are not eligible for return or refund.

  6. Return Shipping Costs
    Return shipping costs will be borne by the customer unless the return is due to our error.

  7. Exchanges
    Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

If you have any questions about returns or refunds, please contact us at [email protected].